At BK Storewell, we are committed to providing high-quality storage solutions, furniture, and products that meet your expectations. If you are not fully satisfied with your purchase, we offer a clear and transparent return and exchange policy.

1. Return Eligibility

You can request a return or exchange within 7 days of receiving your order, provided that:

  • The product is unused, unassembled, and in its original packaging.
  • All accessories, manuals, and components are intact.
  • The product is free from damages caused by misuse or improper handling.

Note: Customized products (like personalized lockers or specially painted almirahs) cannot be returned unless defective.

2. Defective or Damaged Items

If you receive a product that is damaged, defective, or missing parts, please contact us immediately:

Our team will verify the issue and arrange for a replacement or repair at no extra cost.

3. How to Request a Return

  1. Contact our Customer Support Team within 7 days of delivery.
  2. Provide your order number, product details, and reason for return/exchange.
  3. Our team will guide you through the return process and pickup (if applicable).

4. Refunds

  • Refunds are processed within 7–10 business days after we receive and inspect the returned product.
  • Refunds will be made to the original mode of payment.
  • Shipping or delivery charges are non-refundable, except for defective or damaged items.

5. Exchanges

  • Exchanges are possible for the same product or similar variant, subject to availability.
  • If the new product has a different price, the difference will be refunded or collected accordingly.

6. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products
  • Products used or assembled improperly
  • Items damaged due to accidents, negligence, or natural causes

7. Contact Us

For any questions regarding returns, exchanges, or refunds, our Customer Support Team is here to help:

At BK Storewell, we value your satisfaction and aim to make your shopping experience easy, safe, and reliable.